Terms and Conditions
1. General Information
1.1. These Terms and Conditions outline the agreement between Joanna Hannaford Hypnotherapy and Psychotherapy Practice (“the Practice”) and the Client.
1.2. By booking and attending sessions, the Client agrees to these Terms and Conditions.
1.3. The Practice abides by all ethical guidelines of relevant professional bodies.
2. Confidentiality
2.1. All sessions are confidential. Information will not be disclosed to third parties.
2.2. Confidential records are securely stored in accordance with data protection regulations in Australia.
3. Booking and Payment
3.1. Sessions must be booked in advance and confirmed by the Practice.
3.2. Payments are due at the time of booking unless otherwise agreed. Accepted payment methods include credit card. The Practice uses Square, so can take payments over the phone.
3.3. Package deals must be paid in full upfront or a 50% deposit paid before the first session. This also Applies to Quit Smoking, Weight Loss, Hypnotic Gastric Band Weight loss as other package deals.
4. Cancellation and Rescheduling
4.1. Cancellations must be made at least 24 hours before the scheduled session.
4.2. Sessions cancelled with less than 24 hours notice may be subject to the full session fee.
4.3. Rescheduling is permitted with more than 24 hours notice, subject to availability.
5. Commitment, Openness, and Responsibility
5.1. While the hypnotherapist provides professional guidance, techniques, and support, the Client’s openness to the process and commitment to change are crucial for achieving desired outcomes.
5.2. The Client must take personal responsibility for engaging fully in the process, following agreed-upon recommendations, and applying strategies discussed in sessions.
5.3. Success depends on the Client’s readiness to embrace change and take an active role in their personal development.
6. Results and Responsibilities
6.1. Hypnotherapy and psychotherapy are collaborative processes. While every effort is made to help the Client achieve their goals, outcomes are not guaranteed.
6.2. The Client is responsible for attending sessions on time and committing to the process.
6.3. Hypnotherapy and psychotherapy are not substitutes for medical treatment. Clients are encouraged to seek advice from their healthcare provider for medical or psychiatric conditions.
7. Session Environment
7.1. Sessions are conducted in a professional and safe environment.
7.2. For online sessions, the Client must ensure they have a private, quiet, and stable environment to participate fully.
7.3. Recording of sessions is not permitted without prior consent from both the Client and the Practice.
8. Late Arrival and Missed Sessions
8.1. Late arrival may result in a shortened session, and the full session fee will still apply.
8.2. If the Client does not attend their scheduled session without notice, the full session fee will apply.
9. Termination of Services
9.1. The Practice reserves the right to terminate services if the Client breaches these Terms and Conditions or if it is deemed that hypnotherapy/psychotherapy is no longer suitable.
9.2. Clients may discontinue sessions at any time, but no refunds will be provided for unused sessions in prepaid packages unless agreed otherwise.
10. Complaints
10.1. Any concerns or complaints should be raised directly with the Practice in writing at [insert email address].
10.2. Complaints will be addressed promptly and professionally.
11. Liability
11.1. The Practice is not liable for any indirect, consequential, or incidental damages arising from services provided.
11.2. The Client agrees to hold the Practice harmless from claims or liabilities resulting from their own actions or decisions.
12. Amendments
12.1. These Terms and Conditions may be updated from time to time. Clients will be informed of any significant changes.
13. Governing Law
13.1. These Terms and Conditions are governed by the laws of Australia and any disputes shall be resolved in accordance with local legal processes.